Reset a password or unblock a user
Reset a password
The quickest route is for the user to click Forgot password on your client site, which emails them a reset link.
To set a password for them:
- Go to Clients → Users and open the user with the pencil icon.
- Under Password, click Generate (or type a new password), then the eye icon to reveal it.
- Click Save and pass the password on securely.
Leaving the password field untouched keeps the existing password.
Unblock a locked account
Ten failed sign in attempts lock an account. In the user list the Failed logins column shows the count, orange from one attempt and red with a lock icon once locked.
- Find the user. If they are not in the default list, switch the status dropdown to All users.
- Open the user. A red Failed logins panel appears with the note “Locked after 10 failed attempts”.
- Click Unblock. The counter resets to zero immediately and the user can try again. No other save is needed.
A successful sign in also resets the counter, so a user who eventually gets in unlocks themselves.